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ACCC Urges Optus Customers To Redeem Refunds

The ACCC has urged Optus customers to redeem refunds from its Direct Carrier Billing (DCB) service, with only 25% of over 390,000 customers taking up the offer.

The news comes after the Federal Court ordered Optus to pay penalties of $10 million in February, due to “false or misleading representations” about its third-party billing service.

The fine is in addition to the $21 million Optus and other third party providers already repaid to 240,000 customers in the years prior to proceedings.

Customers are urged to contact Optus on 133 937 if they believe they’re entitled to a refund, and have not yet been contacted.

Optus has reportedly contacted and offered refunds to over 390,000 customers, however, the ACCC asserts only 25% have redeemed refunds worth $6.7 million.

Optus’ DCB service was automatically enabled on mobile accounts, with customers inadvertently purchasing premium games, ringtones and more with “as little as one or two clicks.”

Back in February, Optus committed to contacting potentially impacted customers who had complained about DCB, but had not redeemed their refunds.

The telco had also pledged to contact other customers who may have been incorrectly charged.

“Optus committed to providing these refunds, and will continue to contact customers over the coming months,” asserts ACCC Commissioner, Sarah Court.

“Many of the affected customers were charged for content that they never wanted and never used, and from which they found difficult to unsubscribe.”

“In some cases children incurred charges.”

Further information is available on the ACCC’s website¬†here.

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