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ACCC Begins Recruiting For Broadband Test

The ACCC has put out a call for participants in its broadband monitoring program, first announced in April and previously slated for May.

Intended to deliver a more transparent picture of Australian internet landscapes, the scheme will install hardware-based devices in around 4,000 households over the next four years.

The ACCC are expecting about half of those households are expected to be volunteered into the first year of the program, collecting data about what constitutes a typical Australian broadband speed and how that varies throughout the day.

“Australians spend over 4 billion dollars per year on fixed broadband services and currently many consumers are left angry, frustrated, and dissatisfied by services that don’t deliver the peak speeds that are promised,” ACCC Acting Chair Delia Rickard said.

According to her, “The volunteers will be helping to produce accurate, transparent, and comparable information about the quality and reliability of the fixed-line broadband services available in their area. This will lead to more competition and better value for money for broadband services.”

“Speed information is a key ingredient for consumers, and consumers are entitled to expect accurate information about services they buy,” Ms Rickard said.

At its conclusion, the ACCC say the $7 million program will provide consumers with vital information to make efficient decisions in a market where consumers spend over $4 billion a year.

“We believe it is crucial that consumers have access to information about the speed and quality of the broadband services they are paying for, especially as thousands of new NBN plans hit the market. We aim to be able to identify when consumers are not getting the service they are paying for, and help when shopping around for a new deal,” Ms Rickard said.

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