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WiFi Downtime Costs Businesses $70K A Year, Report Finds

WiFi Connectivity downtime cost Australian businesses $68,332 on average over the past 12 months, according to a new survey from Ruckus Networks.

The Survey also found that connectivity downtime had affected the bottom-line of business operations by over $70 million across APAC over the past year.

Almost all (98 per cent) businesses experienced at least one downtime incident per month, and 43 per cent of these experienced between 2-5 instances of connectivity downtime, the survey found. Over half (57 per cent) suffered an average connectivity downtime of at least one hour.

The 2018 Asia Pacific State of Wi-Fi Study surveyed 1,200 business and IT leaders across eight markets in APAC including China, Hong Kong, Taiwan, Australia, Japan, India, Singapore and Indonesia. All respondents are from mid or large-sized organisations with over 250 staff.

“This is a huge concern considering Australia is one of the top three markets in APAC that rely and connect to Wi-Fi at work all the time [Japan: 64 per cent; Singapore: 57 per cent; Australia: 56 per cent],” the survey found.

“Wi-Fi is the foundation of Australia’s burgeoning digital economy. Not only is it a productivity tool to empower employees to work and collaborate better, it is also a platform that enables organisations to interact directly with their customers,” said Carl Jefferys, Country Manager, Australia & New Zealand, Ruckus Networks.

Beside the loss of productivity, connectivity downtime and other network-related issues might also be undermining organisations’ ability to push out new digital innovations and transform themselves, he added.  “Wi-Fi infrastructure is the basis for a range of other radio frequency technologies used in Internet of Things (IoT) applications. Understanding that Wi-Fi is indeed the backbone of digital transformation efforts will mitigate significant disruption, and in turn, losses in revenue,” he added.

Additionally, while Wi-Fi has become an integral part of the workplace, 73 per cent of respondents still cited slow connection speed as their top concern, followed by connectivity dropouts (65 per cent) and the difficulty in accessing the network (61 per cent).

Security was not one of the major concerns that respondents gave, though one in five (20 per cent) of Australian respondents said they have an open Wi-Fi network with no secure login measures, which was on a par with the whole of APAC (19 per cent).