Void Warranty Stickers Sony & Nintendo Singled Out
Companies who sell products globally and then refuse to deliver warranty on these products in Countries such as Australia and the USA are already facing problems the same goes to organisations that have stickers that void warranty.
Singled out is Sony and Nintendo following an investigation in the USA.
The stickers can indicate whether a consumer has tried to carry out an “unauthorised repair”.
The regulator said such provisions were “generally prohibited by the Magnuson-Moss Warranty Act, a law that governs consumer product warranties”.
It has given the six companies 30 days to “revise their practices” and warned that failure to do so could “result in law enforcement action”.
The US Federal Trade Commission (FTC) said it had written to six consumer electronics companies to warn them about using misleading language in their marketing.
Stickers on gadgets warning “warranty void if removed” are deceptive and likely to be illegal in the US, its consumer watchdog has said.
Ordering customers to “use specified parts or service providers to keep their warranties intact” was also prohibited, it said.
The companies have 30 days to respond to the FTC.
The commission did not name the companies it had written to, but it said the list included video games companies, smartphone-makers and car manufacturers.
It gave examples of “questionable provisions” in warranty documents, which matched the text in warranty documents issued by Nintendo and Sony and car-maker Hyundai.
“Provisions that tie warranty coverage to the use of particular products or services harm both consumers who pay more for them as well as the small businesses who offer competing products and services,” said the FTC’s Thomas Pahl.