Dodgy Woolies Scam Warning
The ACCC has issued a warning about fake Woolworth’s customer satisfaction surveys, asking for bank account details in exchange for $150 voucher.
There has been a surge in reports to the watchdog – 140 complaints about the dodgy survey received since it resurfaced at the start of the month.
Scammers are sending this survey to consumers ‘out of the blue’ – via social media or email – asking for completion of questions before the voucher can be claimed. The $150 ‘vouchers’ are fakes and retailers won’t honour them, the ACCC warns.
They may also ask for banking details to complete the fake Woolies survey.
On victim, Sharyn* was checking her Facebook page and found a friend had ‘liked’ a link to a Woolworth’s survey, which offered a $150 voucher.
She completed the questions, filled in personal details at the end, and then received the voucher in her email yet discovered (at the checkout) that it was a fake.
Worse still, she also discovered unauthorised transactions on her credit card.
Last year, victims of this same scam reported money stolen from their credit card of up to $1,000. Others were unwillingly subscribed to premium SMS services.
“Scammers impersonate well-known businesses to get their hands on your personal details. Once you have unknowingly sent your details to a scammer, they can steal your money – and possibly even your identity,” says ACCC Deputy Chair Delia Rickard.
“Don’t trust the legitimacy of a survey linked from social networking sites, even if they are recommended by people you know. Alarm bells should ring if you are asked to provide bank account or credit-card details. If you think you have provided your account details to a scammer, contact your financial institution immediately.”
|Vouchers for surveys are a legitimate marketing tool often used by retailers, Rickard said.
If you see one of these surveys, call the business’ official customer service line before starting it.
Don’t rely on the links or numbers provided on the offer as this can link to a fake website or even a fake call centre
For further information, visit www.scamwatch.gov.au