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Target Admit Breach Over Faulty PlayStations

Customers will be entitled to a repair, replacement or full refund after Target admitted to a breach of the Australian Consumer Law through the sale of faulty Playstations between January and August 2017.

The Australian Consumer Competition Commission has accepted a court-enforceable undertaking from Target Australia after the company admitted it had made false or misleading representations in its dealings with customers who purchased faulty Sony Playstations.

“Target has admitted that it may have misled consumers about rights they had to a refund, replacement or repair under the Consumer Guarantees in the Australian Consumer Law,” said ACCC Commissioner Sarah Court.

Concerns were first raised by Target customer service staff who told the ACCC some consumers who complained about faulty Sony Playstations were forced to contact Sony directly as the fault had occurred outside the 30-day date of the purchase agreement.

“A retailer cannot simply send a consumer to the manufacturer and wash their hands of any responsibility,” said Ms Court.

Target will now be required to publish a notice on its website asking consumers to contact the retailer if they believe their previous complaints or concerns about faulty PlayStations were not appropriately addressed.

In addition, Target will be undertaking a review of its Australian Consumer Law compliance program in order to make improvements to its obligations to its customers.

At the time of publishing this article, no notice has appeared on Target’s website referring to the breach

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