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St George Goes Down – Again

St George bank – these days part of the Westpac empire – had its second outage in a week yesterday. Attempts to log on to Internet banking were greeted with the message “Online and mobile services are currently unavailable. Customers can continue to obtain funds through the ATM and EFTPOS system as well as use their credit card.

“We are currently working to restore banking services as quickly as possible and apologise to customers for the inconvenience that this incident has caused.”

Last week’s outage occurred exactly one week ago, on Tuesday, March 7. On that occasion the bank reported “technical issues” with its online, phone and mobile banking systems, all offline from 7:20am to 9:20am. “Some branch systems were also impacted,” the bank added.

It said customers would be compensated if they suffered financial loss as a direct result of the outage.

While the St George bank is now officially part of Westpac, the latter can still not handle Internet banking requests from St George customers.

St George also had problems in October 2015 when data on an IBM mainframe that was feeding Westpac’s three subsidiary banks – St George, Bank of Melbourne and Bank SA – became corrupted. That outage lasted 28 hours.

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