A red tint that has appeared on some Samsung Galaxy S8+ smartphones has resulted in the Korean Company moving quickly to issue a software fix in a bid to avoid another potential product failure.
I have been using the Samsung Galaxy S8+ for more than a week and have witnessed no problems however users in Korea have reported problems.
Samsung said that will push out a software update to fix the red-tint screen issue immediately.
The red tint of Galaxy S8 and Galaxy S8+ came to light when owners of the smartphones started uploading photos highlighting the problem on online communities, asking for an effective solution or workaround.
Initially, Samsung said that the red screen was not a manufacturing defect and stated that it could be easily fixed by tweaking the colour optimization settings on the display.
However, even after following Samsung’s advice and adjusting the colour options, the problem which has been described as a software issue persisted for some users.
To pacify consumers and avoid negative publicity, Samsung has confirmed it will roll out a software update next week to eradicate the red tint issue.
“Because there are some complaints about the red-tinted screens, we decided to upgrade the software next week for all Galaxy S8 clients,” said a Samsung spokesperson to The Korea Herald.
The upgrade will increase the colour range of the smartphone and allow users to adjust the same so that they can lower the red tint on the screen.
After battery problems with the Galaxy Note 7, Samsung has been under huge pressure to get this launch right.
Samsung maintains that there is no issue with the device. The upgrade will be rolled out to satisfy customers and make them feel comfortable while using the device.
“We will upgrade the software because of some dissatisfied customers although there is no problem in the phone itself,” stated Samsung to The Korea Herald.
