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It’s Offical Apple Has A Major Problem With Their iPhone X

Apple has admitted that there are serious problems with their iPhone X facial recognition system.

The problem it appears is Face ID the technology they bragged about when launching their overpriced smartphone.

The sophisticated 3D-sensing face recognition system was supposed to be one of the signature features of the iPhone X now Apple is instructing their stores in Australia, to either repair or replace faulty devices, the cost to Apple is not known.

According to instructions issued to Apple shops the repair procedure involves fixing the rear camera, which has nothing to do with Face ID.

The TrueDepth camera system housed inside the notch is what makes Face ID possible on the iPhone X.

Customers who experience Face ID issues are urged to take their handsets to Apple Stores or authorized service providers.

Resellers such as JB Hi Fi and Harvey Norman are referring the problem back to Apple.

According to Apple sources the first step involves trying to repair the device by fixing the rear camera.

Apple’s internal documentation claims that if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair.

Run AST 2 on the customer’s device to check the camera. If the diagnostics find issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair.

Mac OS Rumours claims that it’s unclear what the link between the rear and front camera is, but it sure looks like an issue with the dual-lens camera on the back might hinder Face ID functionality. If the repair doesn’t work, then a full-device replacement is advised.

Owners of an iPhone X are being advised to have their device checked.
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