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Harvey Norman & Apple Most Complained About Businesses In NSW

According to data from NSW Fair Trading, Harvey Norman and Apple were the top two businesses by number of complaints during the month of March.

Harvey Norman was the subject of 43 complaints on NSW Fair Trading’s Complaints Register for the month, mostly relating to the company’s retail operations.

The most complained about areas were in regards to the retailer’s furniture, furnishings and manchester products, making up 15 of the 43 complaints, along with electrical, electronic, whitegoods and gas appliances, which made up a further 14 complaints.

Apple was number two on the Complaints Register, being the subject of 29 complaints. The company’s MacBook laptops, and its iPhone smartphones and accessories, made up the bulk of complaints, with 12 and 9 complaints respectively.

Training company Get Qualified Australia, ticketing website Viagogo and retailer The Good Guys round out the top five.

Harvey Norman has consistently appeared among the most complained businesses since July 2016, as far back as NSW Fair Trading publishes the Complaints Register online, remaining in one of the top five positions each month.

Samsung appears to have weathered a storm of complaints in previous months (potentially regarding the Note 7), falling from number three in January and number four in February to number 15 in March.

NSW Fair Trading says it publicly discloses businesses in NSW that are the subject of at least 10 complaints during a calendar month, and complaints must be submitted to Fair Trading by a “real person, relating to a real interaction with a business”.

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