DJI Acknowledges Spark Drone Crashes
DJI has responded to a reported issue with its Spark drone that has seen the device randomly falling out of the sky mid-flight.
Following on from a story by Quartz yesterday which found at least 14 complaints online of Spark drones switching off and falling, DJI acknowledged the “small number of reports involving Spark drones that have lost power mid-flight” in a statement.
“Flight safety and product reliability are top priorities. Our engineers are thoroughly reviewing each customer case and working to address this matter urgently,” DJI said.
The company noted that its products are subject to “thousands of hours” of testing, and that an “overwhelming number” of its customers experience minimal disruption when using the Spark and other products.
It also recommended that all Spark users update their device through the DJI Go 4 App to receive new firmware featuring “additional safeguards”.
DJI did not provide any information about what could be causing the issue.