Click Frenzy Fails Again CE Retailers Not Happy
The problem appears to be an issue with the Commonwealth Bank’s credit card processing gateway.
A spokesman for the bank said CBA and MasterCard were working on the issue but it was not clear what was causing it.
Retailers taking part in its 24-hour sale, including Dick Smith, Betta Electrical and the Microsoft online store are set to be “fed up” with the constant problems associated with doing business with Clik Frenzy.
In the past there has been total meltdowns of the site due to poor server and ISP infrastructure.
Several shoppers have said that they have struggled to pay for goods.
eWAY posted a message on its Facebook site alerting customers of “intermittent issues with Commonwealth Bank issued cards.”
Commonwealth Bank said some customers with MasterCards issued by other banks were seeing their cards declined, as were merchants using Commonwealth Bank terminals.
Click Frenzy founder Grant Arnott told Fairfax Media it was hugely disappointing.
“Clearly we’re disappointed that retailers and consumers have to suffer because of a technical glitch at such a high level,” Mr Arnott said.
And it’s not just Commonwealth Bank’s card holders that are affected. Mr Arnott said it was also affecting merchants using Commonwealth Bank and Bankwest gateways to process payments.
The timing is terrible for Click Frenzy, but it’s a busy time of year for all retailers trying to make the most of the early Christmas shopping.
“It’s going to impact a large number of merchants when you have Click Frenzy going on and a high level of activity for a lot of merchants, it’s critical,” Mr Arnott said.
Mr Arnott would not provide any sales forecasts for 2015, in the past sales have fallen well short of forecast targets.
Most of the 340 retailers that take part in Click Frenzy are Australian, including big name brands including Dick Smith, Woolworths, sleepwear chain Peter Alexander and homewares group House.
Launched in 2012, Click Frenzy initially underestimated its popularity and the site crashed as hundreds of thousands of people tried to access bargains in the lead-up to Christmas.