Aussie Broadband Means Aussie Call Centre
Aussie Broadband is staying true to its name with the grand opening of a brand new Aussie call centre on the outskirts of Melbourne in partnership with employment education organisation Learn Local.
In what will be the second Australian call centre for the internet service provider, the new Lynbrook call centre will run in tandem with Aussie Broadband’s head office in the regional Victorian town of Morwell.
The opening of the call centre did, however, require the help of a local customer and her two-year-old daughter to cut the ribbon.
‘I would like to thank Aussie Broadband for inviting me to open this building. This has been a brilliant experience, one that I will never forget’.
Managing Director Phil Britt also discussed the importance of customers and their experiences, stating the company wants to set the next practice, ‘not best practice’.
Over the last three years, Aussie Broadband has increased its staff from 60 to 300, according to general manager of corporate affairs, Janet Granger-Wilcox, with the ISP increasing its customer base by 10,000 each month.
‘We expect the Lynbrook office to bring 150 jobs to the area, including customer support roles, communications and HR’.
The Learn Local partnership is designed to help attract local staff by delivering customised pre-employment training.
Already 19 people have been employed through the training program with a majority of applicants coming from South Eastern Victoria.
Aussie Broadband has been ‘praised’ by City of Casey Mayor Cr Susan Serey for the partnership, stating it will save time and money.
‘I felt this is a wonderful way to help local people get local jobs. But it’s also good for other local businesses too..companies could save money in training budgets.’
‘Everybody benefits from such a partnership, including residents who have more options to learn closer to home’.