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Asus Admits Thermal Issue With ROG Ally

Asus have confirmed there are thermal issues with the ROG Ally, that could lead to a broken microSD card.

The problem was reported online by many users, with Asus now explaining how it will address the issue, with a fix on the way, but it could have an impact on the noise levels.

A statement from Asus read, “After confirmation from internal testing, under certain thermal stress conditions the SD card reader may malfunction.”

The issue is the SD card reader being located in a hot spot inside the console, close to the power delivery VRMs, and is prone to heating up beyond what’s safe for the card.

Some affected users may be able to reuse the cards in another device, however, some cases require the SD cards to be disposed of.

Asus are about to release an update the should address the issue, and optimise fan speeds to improve thermals and save the SD cards from burning up.

There could be downside to this though, as fans working overtime could lead to a noisier console.

Anyone owning an Asus ROG Ally finding the SD card reader malfunctioning, there is a return program (RMA) being opened up by Asus, designed to help customers replace faulty devices or receive a refund.

For this, users should reach out the their local Asus customer service department.

Asus have a released the following statement:

“We want to thank the community for the passionate response we’ve received for the ROG Ally. Your support has been both immense and invaluable, so we’ve been hard at work to improve a number of things. After confirmation from internal testing, under certain thermal stress conditions, the SD card reader may malfunction.”

“To alleviate the issue, we will be releasing an update that further fine-tunes the default and minimum fan speeds on the device to improve reliability while keeping fan noise in check, as we know this is a concern for many of you.”

“If you are currently experiencing issues with your SD card reader, please contact customer service for your region, which will inspect for any issues and repair.”

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