Apple, Foxtel, coupon marketer Groupon and retailers Harvey Norman and the Good Guys are among the most complained about operators named in NSW Fair Trading’s first Complaints Register report.
Complaint numbers at this stage are not huge, but the very fact of having been listed appears to be having effect, with Fair Trading Commissioner Rod Stowe, pictured, saying a number of businesses – so far not named – have taken steps to reduce the number of complaints and avoid appearing on the register in future.
The Harvey Norman chain is second on the latest list – behind real estate operator LJ Hooker – with 29 complains listed; while the rival Good Guys chain scored 16 complaints.
Apple experienced 13 complaints – six about laptops, six on smartphones and one concerning a voucher or coupon. It was followed by Foxtel and Groupon with 11 apiece. An outfit called Android Enjoyed scored 18 complaints.
Harvey Norman’s complaints were by no means all related to electronics equipment: just seven were related to such gear. But at the Good Guys all but one of the 16 complaints related to electrical, electronic, smartphones or computer peripherals.
White and Yellow Pages directories publisher Sensis scored 20 complaints about its publications.
