The Australian Competition and Consumer Commission (ACCC) has approved Telstra’s variation to the NBN Migration Plan, detailing the way in which the telco will progressively migrate voice and broadband services to the NBN as it is rolled out.
The varied plan provides for improved disconnection arrangements based on current, practical experience of migrating services to the multi-technology mix NBN.
It also includes further changes to accommodate the migration of business services by NBN access technology.
“The changes to the Migration Plan offer further safeguards for telecommunications customers so they can maintain access to the services they value during migration to the NBN, provided they have submitted their NBN order in time,” ACCC chairman Rod Sims commented.
“These changes will allow retail service providers more time to complete their migration activities before managed disconnection, and are intended to promote a more positive experience for customers as they move to NBN services.”
Further information can be found here.
