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ACCC Approves Telstra’s Special Services NBN Migration Plan

The ACCC announced today that it has approved Telstra’s proposed NBN Migration Plan for business Special Services.

Special Services are business-grade services used for critical purposes other than standard landline phone or internet services including DDS Fastway, Frame Relay, Megalink and more. For a full list of Special Services, click here.

The consumer watchdog agreed to an In Train Order (ITO) process being built which would give business customers an extension before total disconnection if they have a migration to NBN order placed.

Customers with a scheduled initial disconnection date of 12 November need to place an order for an NBN service before this date to avail of the new process.

If customers place an order after that date, then they will most likely be disconnected but will be able to obtain a benefit through deferred disconnection activity which will commence after 29 January 2019.

This new arrangement would ensure service continuity, according to the ACCC, by providing 170 additional business days after the initial disconnection date before the actual disconnection of services start.

The ACCC’s Final Decision and the varied Migration Plan are available at Telstra’s Migration Plan.

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