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Call For Legal Action After Harvey Norman Refuses To Deliver Advertised Discounts To Hundreds Of Consumers

Call For Legal Action After Harvey Norman Refuses To Deliver Advertised Discounts To Hundreds Of Consumers

Now consumers are being urged to sue the big retailer with one litigant claiming that Harvey Norman actions are “unlawful”. 

Customers who believed they picked up dirt-cheap furniture deals in a Harvey Norman online sale say extra payments due to be deducted from their accounts have shot up.

The debacle surrounding the launch of Harvey Norman’s “New Zealand’s Biggest Retail Sale” intensified when the company confirmed it would not honour the deals.

Hundreds of super-cheap online deals on pricey furniture products were taken up between midnight and 8am by consumers. 

The near-330 people who took up the deals were later advised by email that the prices were the result of a “genuine error”.

“All sales made during this period cannot be honoured,” Harvey Norman wrote. “Our website terms and conditions state that we may accept or reject any offer to purchase made by you and that we have the right to correct any errors.”

Now Litigant Graham McCready is calling on customers affected by a botched Harvey Norman sale to file a private prosecution against the company.

Customers have been offered a refund and $100 voucher, but Mr McCready insists the company must honour the original deal.

“We take the position that that’s basically getting into the area of theft and fraud, it’s totally unlawful,” says Mr McCready.

He says customers who have been charged more than the advertised price should contact their bank and file a fraud complaint against Harvey Norman on the grounds that the transaction is in dispute and no goods have been delivered.


“The private prosecutor is prepared to act for customers in these circumstances to file a private prosecution against the CEO of Harvey Norman under the New Zealand Crimes Act.”