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NBN Scammers Targeting Customers says ACCC

NBN Scammers Targeting Customers says ACCC

“”Unfortunately, scammers often use major
government programs to trick people into handing over their money or personal
details. We’re warning the community to be on guard and check who you are
dealing with before providing any personal information or making purchases,”
said ACCC Deupty Chair Delia Rickard.

The scams work via three steps. Firstly the
scammer contacts you via the phone, personal visit or from someone claiming to
be from the NBN or a government department or ISP. They will then ask for
personal information including bank account details so you can get connected.
Another method is to suggest you need to buy new equipment so that you can
connect to the NBN suggesting your existing equipment is not compatible.

“If you are
unsure about what you need to do to switch to the NBN, you should contact your
preferred telecommunications retail service provider. NBN Co does not provide
retail services to consumers so will not generally ask for banking details,” Ms
Rickard said.

“Never give
your account details unless you made the contact. Don’t rely on numbers, email
addresses or websites provided – find them through an independent source such
as a phone book or online search. Do not purchase any new equipment before
speaking with your provider.”

“If you
think you have provided your account details to a scammer, contact your bank or
financial institution immediately.”

information on this and other scams can be found at