Government Releases Draft Policy On NBN Transition
Developed with NBN Co and Telstra to engage industry in developing solutions that address migration issues, the Migration Assurance Policy aims to “minimise disruption to end-users, prioritise continuity of service and target vulnerable end-users for assistance”.
The policy draws on the migration experiences of the first 31 rollout regions, submissions on the Migration Assurance Policy consultation paper released last year, the Communications Alliance Copper Migration Processes and Solutions Working Committee and industry consultation.
“The Migration Assurance Policy puts the customer at the centre of the migration process and its goals are to minimise disruption to end-users, prioritise continuity of service and target vulnerable end-users for assistance,” a media release announcing the release of the policy today stated.
Among the government’s expectations are that migration should be end-user focused and industry led, that the provision of migration information should be timely, accurate and consistent, and that migration should be encouraged early in the 18-month migration window.
A particular focus of the policy is promoting active industry involvement in ensuring that end-users, particularly those who are vulnerable, are provided with the opportunity to migrate well before the disconnection date.
The draft policy can be found here.