Windows 10 Customers Angry, After “Constant” Problems
Windows OS users who were “arranged” by Microsoft to upgrade to Windows 10 via a barrage of emails and pop up messages on their PC are now facing a host of problems with some now looking to sue the US software giant.
A recent survey has revealed that 12% of people who updated to Win 10 have now gone back to their old OS.
Which, the UK equivalent of Choice is even calling for consumers to be compensated. One group is also looking at mounting a class action in Europe.
After being ‘nagged’ by Microsoft to install the updated software, hundreds of customers have told Which? the installation caused them to lose files and e-mail accounts.
It has also created a host of other problems, including defunct printer and Wi-Fi connections, and speaker’s troubles.
In some cases, Windows 10 customers have had to fork out their own cash to get their computer repaired after installing the software, Which? said.
A spokesperson for Microsoft, said: ‘The Windows 10 upgrade is a choice designed to help people take advantage of the most secure, and most productive version of Windows.
‘With more than 350 million monthly active devices now running Windows 10, the vast majority of customers who have upgraded to Windows 10 over the past year have had a seamless, positive experience.
‘That said, for the relatively small number of users who may have issues with their upgrade experience, Microsoft offers a variety of options to get assistance including free customer support at https://support.microsoft.com.’
Having surveyed more than 5,000 people in June, Which? said 12 per cent had reverted back to an older system after installing Windows 10.
Customers also flagged ‘poor customer service’ from Microsoft when they contacted the company about the problems they were experiencing.
Under the Consumer Rights Act 2015, shoppers have certain rights when it comes to ‘digital content’ like Windows 10.
The digital content has to be of satisfactory quality, fit for a particular purpose and be as described by the seller.
According to Which?, ‘in many cases, if the faulty digital content damages your device or other digital content, you can have these repaired or be compensated.’
Expensive: In some cases, Windows 10 customers have had to fork out their own cash to get their computer repaired after installing the software, Which? said.
Expensive: In some cases, Windows 10 customers have had to fork out their own cash to get their computer repaired after installing the software, Which? said
Alex Neil, Which? Director of Campaigns and Policy, said: ‘We rely heavily on our computers to carry out daily activities so, when they stop working, it is frustrating and stressful.
‘Many people are having issues with Windows 10 and we believe Microsoft should be doing more to fix the problem.’