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Who Is Dodgy Spare Parts Company Electrolux Wants To Do Business With?

Bigwarehouse is one of those companies that flies under the radar that is until the complaints start pouring in at the Australian Competition and Consumer Commission, now owned by global entity Repa Group, the business has found itself at the centre of an Electrolux distributor fight that is causing friction at the Swedish Company.

See separate Electrolux Distributor fight story here.

Bigwarehouse Pty Ltd has registered offices at Factory C, 8 Ruddock Street, Corrimal, NSW 2518. The ultimate parent entity of the Company is Big Warehouse Holdings Pty Limited. They currently sell high margin parts for the bulk of suppliers in the appliance market in Australia along with parts for audio and TV brands.

A visit to their web site reveals listings for most of the major brands in the appliance market including Electrolux, Hoover, Heller, Samsung, LG, Fisher & Paykel V-Zug, along with over 30 other brands, in the audio and TV market they are ranging parts for Loewe, Marantz, Yamaha, ViewSonic, Sony, Hisense as well as the likes of Lenovo they in the PC market.
Back in 2022 the business reported revenues of $7.7M for the period ending in December 2022, this was down from the $8.2M they reported in 2021.

Profits before tax was $1.185M in 2022 and this was down on the $1.638M reported in Dec 21.

The directors of the business in 2022 were Johannes Draxler and David Weidner who were paid a dividend of $2M.

Direct costs to the business in 2022 was $4.2M. At the time the business was carrying inventory of $559,620.

Between 2019 and 2023 the business was being monitored by the ACCC after the signed an 87B undertaking that they would cease misleading customers. They were also fined by the ACCC.

They were also forced to make changes to its websites to clearly disclose that Spare Parts listed as ‘available’.

They were also forced to provide compensation to eligible consumers, which will comprise a full refund of the price originally invoiced including costs of shipping, or where consumers were charged for a replacement, the amount of any additional fee imposed by Big Warehouse.

This course of action which appears to have not affected the business, followed an extensive investigation of the Companies business practises despite the ACCC finding that, Big Warehouse made statements on its websites and dealings with consumers which represented that certain Spare Parts were ‘available’ when, in fact, the Spare Parts needed to be ordered from the manufacturer and were not supplied within a reasonable time after Big Warehouse received payment for them.

It also wrongly accepted payment for Spare Parts when it could not supply those parts within a reasonable time.

Big Warehouse also made statements and included photos on pages of its websites that represented that a Spare Part suited a particular appliance model, when in fact some consumers received a Spare Part that was not compatible or significantly differed from what was advertised.

Big Warehouse also represented to consumers that they were not entitled to a full refund or replacement of the Spare Part when that was not the case. In particular, requests for refunds were denied or not provided in full, and in some circumstances, consumers were told “We have a very strict no returns policy” and were offered a remedy subject to one or more of the following:

  • charging a restocking or cancellation fee
  • providing a refund in the form of store credit
  • providing a refund of only the purchase price excluding shipping costs
  • providing a replacement part at a discounted price.

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