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TPG Poaches Qantas From Telstra

TPG Telecom has driven a wedge between two iconic Australian brands, as it nabbed Qantas’ corporate contract from Telstra.

Under the new five-year deal, TPG Telecom will add a new, fibre network that will provide voice and data carriage services across Qantas’ head offices and airport terminals in all capital cities.

The transition of fixed voice services has already commenced with the transfer of the Qantas 1300/1800 inbound customer support numbers to TPG Telecom’s mobile network, and will be adding more voice services.

“As we recover from COVID, it is more important than ever that Qantas has a reliable, fast and secure communications network so that we can stay connected as an organisation and importantly, to our customers,” said Qantas Group Chief Information Officer, Sam Charmand.

“TPG Telecom has proven its capability and experience in delivering large and complex infrastructure programs. They have successfully transitioned the majority of our fixed voice services within weeks, showcasing the value of their automation capability, and they have been responsive and flexible which is exactly what we need our suppliers to be.”

“It sits as a really strong endorsement of the things we can do as we look to grow and scale up our business,” TPG’s enterprise and government executive Jonathan Rutherford says of the deal.

“Qantas is a really iconic Australian brand; well known, well-loved brand that prides itself on customer service.”

“Qantas appreciated our good technical skills and our ability to execute quickly and deliver a service for them very fast when they said they needed support,” Rutherford said.

TPG has revealed plans to build towards a billion dollars a year by 2025, and this Qantas deal will accelerate such plans.

This deal, however, wasn’t enough to arrest the 3.1 per cent fall in TPG shares, which was driven by founder and former chairman David Teoh sold $335 million in company shares.



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