Home > Networking > Broadband > Telstra Customers’ Wi-Fi To Be Doctored By Technicolor

Telstra Customers’ Wi-Fi To Be Doctored By Technicolor

The last few metres of almost every Australian consumer’s fixed Internet service is Wi-Fi. And that’s a big problem for service providers. Consumers often don’t know the difference between flaky Wi-Fi and flaky broadband, so when their experience goes south they contact their service providers, who in the past had neither visibility nor control of their customers’ Wi-Fi.

Telstra now has both: it has deployed Technicolor’s “Wireless Doctor” software to manage 1.5 million gateways and monitor more than 11 million customer Wi-Fi devices.

Technicolor says Wireless Doctor provides Telstra with the ability to manage in-home Wi-Fi networks, improve performance and anticipate problems.

Said Gary Gutknecht, Technicolor’s senior VP for connected home: “Wireless Doctor makes possible active radio resource management; perfect call centre visibility; self-installation of Wi-Fi extenders; targeted Wi-Fi extender capex strategies; and active client steering.”

Wireless Doctor operates on the Amazon Web Services platform, using the AWS IoT toolset.

You may also like
Gamers Chewed Up More Data Than Netflix Bingers During COVID, Telcos Taking Advantage
Telstra Masks High Risk Chinese ZTE Phones By Branding Them As Their Own
“Unconscionable” Sales To Indigenous Customers Could Cost Telstra $50M
Telcos Slam Telstra’s NBN Ambitions, Optus Leading Charge
Are Big Three Telco Plans Good Value?