ACMA Slams Telcos Over Complaint Wait Times
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October 19, 2021
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The Australian Communications and Media Authority has slammed the nation’s telecommunications companies over the long time it takes them to resolve consumer... Read More
Telcos Need More Empathy For Customers In Hardship: TIO
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September 1, 2021
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Telcos are being urged to have more flexibility and empathy for customers suffering financial hardship in a new report from the Telecommunications... Read More
Small-Big Operators Increasingly Complaining About Online Services
MELBOURNE: Complaints from Australia’s small business sector about telecoms services – especially those delivered online – are on the increase, according to... Read More
Telco Ombudsman Concerned After SME Complaints Jump 28%
The Telecommunications Industry Ombudsman (TIO) has expressed concern after small business complaints soared 28% during July – September 2020, lead by internet... Read More
Commander Takes A Hit In Latest Phone Complaint Report
CANBERRA: Vocus’s Commander outfit was the most complained-about outfit among Australian phone companies in the financial quarter ended June 30, according to... Read More
Ombudsman: Telco Problems Cost Small Businesses Time And Money
The Telecommunications Industry Ombudsman’s latest report has found that small business complaints related to telcos have increased steadily, and that problems with... Read More
Aussie Telco Complaints Down, Response Time Up
The Telecommunications Industry Ombudsman (TIO) has today published its annual report revealing a decrease in telco service complaints, while frustrations have peaked... Read More
Telco Complaints Down 27% Year-On-Year
Complaints to the Telecommunications Industry Ombudsman (TIO) declined a notable 27.7% year-on-year between July and December 2018, but more work is still... Read More
TIO Complaints Lowest Since 2015
Complaints to the Telecommunications Industry Ombudsman (TIO) – as a percentage of services in operation – have fallen to their lowest level... Read More
34% Of NBN Users Wish They Could Go Back
A survey of 958 NBN users reveals 34% wish they could revert back, with many respondents affirming their former internet connection was... Read More
