Kayo Sports Sends In Customer Service Einstein Bots
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November 20, 2019
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Get ready to speak to ‘advanced natural language processing’ Einstein Bots set to take over Kayo Sports customer service as the sports... Read More
Appliance Retailers Abysmal Customer Service
A new survey has revealed the abysmal customer service customers experience from appliance brands available in the Australian market, with new research... Read More
Choice Shame Kogan And IKEA in Shonky Awards
Choice appears to have a pet hate of Kogan after once again moving to nobble the online trader in their 14th annual... Read More
Amazon Charging Sellers $5k For Human Customer Service Guarantee
Amazon is apparently charging third-party sellers as much as US$5,000 a month to gain access to a dedicated customer-service person, as opposed... Read More
Betta Tops Appliance Customer Satisfaction
Betta Home Living has been named the best place to buy an appliance or electrical good for customer satisfaction, according to the... Read More
ACMA Claims Telco Customer Service Needs Work
The Australian Communications and Media Authority has released the first report of its kind to focus on customer performance data from Australia’s top... Read More
Sorry, No Bonuses: Telstra Execs To Suffer Over 2016 Outages
Telstra executives will dip out on their annual customer service bonuses this year – at least partly due to the continued outages... Read More
Machine Learning To Ease Angst
Telstra has been employing machine learning techniques in attempt to ease the angst of distressed customers the telco’s GM for analytics said... Read More
