Samsung’s new Galaxy S24 Ultra has quickly become one of the most popular smartphones, with the company offering high-quality screens, and improved brightness.
The Galaxy S23 Ultra had a brightness of 1,750nits, whereas the Galaxy S24 Ultra comes with a brightness of 2,600nits.
It also comes with an anti-reflective screen protector, which enhances the colours. However, some users are complaining the screen is faulty.
Reddit users are saying the screen isn’t bright enough, and the colours don’t appear as they should. The issue is also not only visible on the Ultra, but also the S24 and S24+.
They note the screen of the Ultra lacks sufficient brightness, and fails to accurately show colours, including distorted colours on the home screen or with an open app, however on videos, it appears as it should.
It’s been reported this is not a hardware defect, and the company needs to release an update quickly.
It’s important to note this issue only happens when the user turns on the vivid mode in settings.
It’s been revealed Samsung are currently working on the issue, and when asked when the problem would be resolved, the company was unable to provide a specific timeframe.
“I understand that you want a time and date for this coming software update, but please we need your patience on this matter. Rest assured that the developer team will work on this as soon as possible. For now please keep your device connected to your Wi-Fi, so that the automatic update can enter to your device software.”
