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Optus Email Scam Warning From ACMA

The Australian Communications and Media Authority (ACMA) is warning Australians about an email scam phishing for credit card data by posing as an Optus bill.

The email attempts to lure the reader into providing credit card information by explaining that their last payment was unsuccessful, using the threat disconnecting their service to get people to hand over their credit card information.


The ACMA posted the alert to Facebook, Twitter and its website, describing the way the scam operated.

The regulator offered the following advice to protect yourself from this kind of scam “The fake email and payment form are cunningly crafted to trick people.

“It’s important you check the legitimacy of email links to protect your personal information—use contact details you find through a legitimate source and not those contained in the suspicious message.”

Optus commented on the scam alert, with a spokesperson saying “Optus was made aware of a phishing email that some Optus customers may have received over the weekend, requesting them to confirm their payment details.”

“We reacted quickly to block the website linked to the email, which will ensure Optus mobile and internet customers who mistakenly click the link won’t be able to access the site.

“We’ve also reported the site and requested it is taken down.”

Optus further clarified that it does not send its customers unsolicited emails asking for personal or sensitive information.

If you think you have been the victim of a scam, you can report it directly to the carrier as well as the ACCC’s Scamwatch.

For more information from the ACMA on staying safe from email scams, visit their website.

The Federal Government also has an online safety website, Stay Smart Online.

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