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Oppo Open Second Retail Hub Amid Huawei Saga

Oppo has opened its second Australian customer service centre, despite fellow Chinese smartphone manufacturer, Huawei, losing its Android license amid US security concerns.

Commentators query how the Australian Government’s ban on Huawei 5G telco equipment, and US security allegations will affect the reputation of Oppo, OnePlus, ZTE and Xiaomi.

In Australia, Oppo has sought to appeal to the millennial market via social media campaigns, ambassadors and expensive in-store point of sale positioning.

The new customer service centre sees Oppo further invest in Australia, with the aftercare store concept a costly initiative used by Samsung and Apple.

Oppo’s Melbourne all-in-one retail hub claims to be the second of its kind in Australia, offering customers online appointment bookings, fast walk-in assistance and send-in services.

“Our team of on-site engineers can make most repairs on the spot and within an hour,” asserts Oppo Australia Country Manager, Michael Tran.

For a limited time, the company is also offering free screen replacements as “welcome gifts” for walk-in customers.

Most in-store repairs will be attempted on the spot, and completed within the hour. Longer repairs will accompany a tracking number, and be sent back to the customer.

Located on Collins Street, the Oppo service centre will seek to process all in-warranty and out-of-warranty services on the spot.

Out-of-warranty services will charge customers for replacement parts, with labour claimed to be free.

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