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Microsoft To Replace Dodgy Surface Pro 4

Microsoft who has had a chequered history in the PC market following their decision to compete directly with their Windows Operating System partners has been forced to offer a replacement device for their problematic Surface Pro 4 which has had a persistent screen flickering problem.

Worldwide, thousands of owners who had purchased the expensive Surface PC have experienced hardware problem with their Microsoft offering.

For many users, the problems began after their warranty expired meaning Microsoft wouldn’t provide a free fix.

That led many users to take the drastic step of putting their Surface Pro 4 in the freezer to temporarily alleviate the issue.

Facing potential legal problems Microsoft has reluctantly bowed to consumer pressure and is using some of their billions in profits to compensate consumers.

The Company has offered to replace affected units for a full three years after the purchase date.

The Surface Pro 4 went on sale in October 2015, which means that early adopters still have a few more months to submit a claim.

If you’ve already paid for the repair Microsoft will reimburse you up to $800.

Microsoft says: “Creating the best products and experiences for our customers is our top priority. We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.”

“To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge.”