Ouch: Harvey Norman Slapped With ANOTHER Fine
The Federal Court has ordered Harvey Norman franchisee to pay $32,000 for making false claims to consumers about guarantee rights.
The Court found that the store, located in Campbelltown, New South Wales, made a number of misleading claims including it had no obligation to refund faulty goods or provide a remedy other than an exchange or credit.
The false claims were made to customers during several months in 2012.
Last week, another four Harvey Norman franchises were slapped with fines totalling $116,000 for similar offences, after being taken to task by the consumer watchdog, ACCC.
ChannelNews understands several brands were involved in the current judgement by the Federal Court including Hewlett Packard and a leading digital camera brand who is still under investigation. Earlier this year Hewlett Packard was fined a record $3 million for deliberately misleading consumers about warranty rights relating to their notebooks printers and desktop PC’s.
“As with last Friday’s penalties against four other Harvey Norman franchises, this penalty sends a message to all businesses that they must not mislead consumers about their rights to repair, replace or refund for faulty goods under the Australian Consumer Law,” ACCC Chairman Rod Sims said.
“Complaints about consumer guarantees represents a quarter of the consumer protection complaints that the ACCC receives each year. Misleading conduct in relation to consumer guarantees remains an enforcement priority for the ACCC.”
The Campbelltown store will also be required to display in-store corrective notices and implement a consumer law compliance program.