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iFixit Parting Ways With Samsung

Popular repair guides and parts website iFixit has announced on a blogpost on Thursday that it is parting ways with Samsung.

It comes two years after Samsung partnered with iFixit to introduce a new self-repair programme that allowed Galaxy customers access to parts, tools, and guides to repair their own devices.

In the blogpost, Scott Head, iFixit’s Operations and Logistics Supervisor, seemed to lay the blame on Samsung for the partnership coming to an end. He wrote, “Two years ago we launched iFixit’s Samsung Repair Hub with the goal of building an incredible, repair-friendly ecosystem. We aimed to set the gold standard for repair documentation and empower local independent repair businesses with the tools and parts they needed to thrive, all while keeping Galaxy devices running.

“As we tried to build this ecosystem we consistently faced obstacles that made us doubt Samsung’s commitment to making repair more accessible. We couldn’t get parts to local repair shops at prices and quantities that made business sense. The part prices were so costly that many consumers opted to replace their devices rather than repair them. And the design of Samsung’s Galaxy devices remained frustratingly glued together, forcing us to sell batteries and screens in pre-glued bundles that increased the cost.”

Head noted that starting June 2024, iFixit will no longer be Samsung’s designated third-party parts and tools distributor. Also from next month, iFixit will no longer have a quantity limit of seven Samsung parts per repair shop per quarter.

He added that no existing information will be removed from iFixit, but that it will not collaborate directly with Samsung to develop new manuals.

Also, iFixit will continue to sell parts and repair fix kits for Samsung devices, sourcing OEM parts when available and indicating whether parts are original or aftermarket – just as they do for Apple repair parts.

Samsung has only shipped batteries to iFixit that are preglued to the entire phone screen — making consumers pay over A$242 even if they just want to replace a worn-out battery pack. That’s something Samsung doesn’t do with other vendors, according to iFixit CEO and co-founder Kyle Wiens, reported The Verge. In comparison, iFixit’s iPhone and Pixel batteries cost around A$75.

Beyond the cost involved in the repairs, another issue related to sharing customer information. Samsung compelled iFixit to share its customers’ email addresses and parts purchase history, and sign a waiver before buying. “We do not require this information for any other partnerships, and do not share customer information with any other OEM,” said Wiens.

Samsung has declined to comment on the breakup. The Verge also reported that the company still plans to stock aftermarket Samsung parts and publish repair guides, and it still has a stockpile of existing genuine parts. But it will no longer work with Samsung directly on repair manuals.

Last year, ChannelNews told you about Nokia phone maker HMD Global partnering with iFixit to produce a handset, the Nokia G22, you can fix yourself using supplied tools and replacement parts.

This year, Kyle Wien, the founder of iFixit, attended a brand relaunch event of HMD and told ChannelNews Australia that iFixit would make self repair videos for HMD, and stock replacement parts and the tools needed to repair them.

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