Aussie Shoppers Aren’t Bothered Returning Cheap Goods
New research shows two out of three Aussie online shoppers can’t be bothered returning products under $25.
According to CouriersPlease, 61 per cent of the respondents do consider the price of the item and whether it is worth returning it. Of these, 69 per cent would only return items over $25 and 33 per cent would only return an item if it was valued at over $50.
Over 1000 Australian adults were surveyed who had made at least three online purchases in the past six months.
The survey also asked participants what they disliked about returns with 55 per cent saying they didn’t like repacking the goods and 29 per cent not liking the delay of a refund.
Having the ability to return in-store would motivate 37 per cent of respondents to return their purchases with 29 per cent opting for a courier to pick up their returns.
According to NAB, Australian online shoppers spent $25.8bn over the 12 months to April 2018. Each month it is estimated they spend around $182 a month online, according to Temando’s latest report.