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Apple To Settle ACCC iPhone Repair Case Soon

Recent reports reveal Apple is close to settling its iPhone repair policy case with the ACCC, after the Californian tech giant was accused of making misleading consumer representations about its infamous ‘error 53’ message.

‘Error 53’ would occur if a difference was detected between device stored data and Apple’s servers. After downloading an iOS update affected devices would sometimes freeze and brick.

The ACCC commenced its investigation in April last year, claiming Apple provided misleading representations about consumers’ rights over the error.

The watchdog claims Apple denied remedies to affected consumers for inadequate reasons – e.g. if their device was taken to a third party for a screen repair.

According to CRN, assisted dispute resolutions took place on three occasions, with outcome details not made public.

The ACCC asserts Apple’s remedies breached the Australian Consumer Law, with a free remedy to be provided if the product was not fit for purpose.

The commission is seeking several penalties including; corrective notices and compliance program orders.

The Australian Federal Court reportedly referred Apple to the ACCC to mediate claims.

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