Fleiter, who recently took over the helm at Crazy John's following the untimely death of founder John Ilhan late last year says the company is moving forward in a number of ways- both in terms of technology and new stores.
"We have developed a real-time converged billing system designed to support both prepaid and postpaid customers; it's the first of its kind in operation in Australia. Customers can now have access to the same services regardless of their billing structure.
We've also built and integrated a complete front-of-house operation including support for retail (in-store), call centre, and web based customer service channels. All customer service staff whether they are retail staff or call centre operators use the same system ensuring consistency in the customer experience, as well as unifying the training requirements of staff".
Furthermore he says "We've also developed the My Account Mobile feature as part of the network.
For the first time, Australian mobile phone customers can now make balance enquiries, bill payments and prepaid service top-ups via SMS. The customised application designed by Crazy John's resides on the phone SIM and allows a prepaid customer to redeem a purchased top-up voucher anytime, anywhere and have access to the credit within minutes".
