For example one story doing the rounds is of a certain West Australian home entertainment and systems integration company that was asked to go to the Caribbean to do a major AV installation on a luxury cruiser.
After completing the installation, some problems seemed to persist and at this point, the company technicians decided to call the OEMs head office in the US for support.
Upon making the call to the help desk, the operator immediately responded with words to the effect:"I thought you guys were going to call me today" The bewildered West Australians soon discovered Remote Diagnostics starts with the insertion of the very first Ethernet cable!
However, other vendors seem to have a handle on this technology.
