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Although generally speaking, the ACCC found that "imputed margins generally remained steady, with only margins on fixed-to-mobile service declining significantly" and "wholesale customer otherwise generally received as good or better service than retail customers", the corporate regulators also found that Telstra's pricing for "wholesale residential customers received inferior service for those basic access connections that require work at the customer premises".

Telstra says it's all about the weather, as "extreme weather conditions caused the reduction in service quality for wholesale customers observed in the quarter, as technicians were redeployed to restore services in affected areas".
The ACCC for its part has written to Telstra to express concern as to how these freakish weather events can severely affect the quality of their wholesale services.

ACCC Chairman, Graeme Samuel, said, "We have requested Telstra to inquire into the steps that it can take to isolate all the factors that have led to this result, and to take appropriate steps to ensure equivalent levels of service are supplied in future."